Shipping policy

Shipping

BASIC+ALLY products are shipped the same day if the order is placed before 3:00 p.m. Our warehouse is open every day all year round, and we handle orders daily. Usually within 1–3 days.

You will receive updates about your order via the email or phone number you provided when placing the order.

You can choose between the following shipping companies:

• XXX

• XXX

• XXX

Right of withdrawal

As a consumer, you have a 365-day right of withdrawal when you shop with us. The withdrawal period expires 365 days after the day you received your item. If you have ordered several different items in one order, but they are delivered separately, the period runs from the day you receive the last item. If the order consists of several batches or parts, the withdrawal period expires 365 days after you received the last batch or part.

The period means that you have 365 days from receipt to notify us that you want to withdraw from your purchase. You can visit our return portal, send an email to support@basicandally.com, or use the standard withdrawal form, which you will find at the bottom of our terms and conditions.

You cannot cancel the purchase by refusing to receive the item without also notifying us.

Withdraw part of the purchase

If you have purchased several items from us, you have the option to return one or more items even if they were purchased in the same order.

Please note that you do not get the shipping costs back if you cancel part of your purchase.

Return

Once you have notified us that you want to withdraw from your purchase, you have 14 days to send the item back to us.

You are responsible for the return shipping cost, and you are responsible if the item is damaged during transport. If you use our return portal, we will pay for the shipping.

Condition of the item upon return

If the item has lost its value and it is because you have used it in another way than necessary to determine the item’s nature, characteristics, and functioning, you can only get back part of the purchase price. The amount you can get back depends on the condition of the item, and in some cases, it may mean that you only get back the shipping costs.

We recommend that you return the item in the original packaging. If the original packaging is missing, this may lead to a depreciation of the item.

Refund of the purchase amount

If you cancel your purchase, you will get your money back. If the item is depreciated, we will deduct the amount you are responsible for. We refund all payments we have received from you, including delivery costs (however, this does not apply to additional delivery costs if you have chosen another form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we received your notification that you want to withdraw from the agreement.

We will refund the money using the same means of payment that you used for the purchase, unless we have agreed otherwise.

We may withhold the refund until we have received the item, unless you send us documentation that it has been returned.

The item is sent to:
PakkecenterNORD
C/O BASIC+ALLY
Aalborgvej 14
DK-9700 Brønderslev

We only accept parcels that are sent directly to the address.